Privacy Policy

This file was last modified: July 23, 2017

This Privacy Policy describes the commitment at Lumina Hosting to the privacy of visitors to the Lumina Hosting website located at and of its customers ("Subscribers"). Except as required by law or as otherwise provided herein, Lumina Hosting will take commercially reasonable steps to ensure your right to privacy. Lumina Hosting is committed to developing long lasting relationships that are built on trust and would never intentionally violate that trust. The information that Lumina Hosting collects in connection with the Services is hosted on servers located in various countries around the world, unless otherwise provided. By using the Services, you freely and expressly give Lumina Hosting your consent to export your information and data to those countries.

1.) Information We Collect

1.) Subscriber Information

Subscribers are asked to provide certain personal information when they sign up for Lumina Hosting services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, Subscribers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database. Subscribers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services.

2.) Social Media

Lumina Hosting's website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on Lumina Hosting's website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

3.) Cookies and Tracking

Lumina Hosting uses different types of cookies (which are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one) and other methods of uniquely tracking visitors for different purposes. For example, some cookies are "required cookies" which are necessary for Lumina Hosting's website to work. In addition, cookies are used to provide Lumina Hosting's existing Subscribers with the opportunity for continued savings and increased convenience as described in more detail below.

a.) Cookies for Improving Our Web Site

Lumina Hosting uses "performance cookies" to inform Lumina Hosting of a repeat visit. However, these cookies do not tell Lumina Hosting who a visitor is, the visitor's name, email address, or passwords.

b.) Cookies for Banner Rewards Program

To offer Lumina Hosting Subscribers continued savings, Lumina Hosting uses cookies to help monitor the traffic generated from Lumina Hosting banners and logo buttons displayed on Lumina Hosting Subscribers' websites.

c.) Cookies for Subscriber Account Management

For Lumina Hosting Subscribers, Lumina Hosting uses "functional cookies" to store user names for added convenience. For example, the cookie would contain a piece of identifying information such as a customer ID, username, or session ID that would be used to look up the customer ID. Lumina Hosting offers password-protected, web-based management tools as part of its webhosting packages. By storing a Subscriber's username in a cookie, the Subscriber will not have to fill out form fields each time he or she manages the account. (The cookie does not store passwords.)

d.) Cookies for Advertising

Lumina Hosting may also utilize "advertising cookies" to track referrals from internal and external affiliates, as well as advertising campaigns. Lumina Hosting may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help Lumina Hosting measure the effectiveness of its advertising and to enable Lumina Hosting to provide more focused marketing communications to you.

You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of Lumina Hosting's website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (i.e., contact) information. However, advertisers and partners may also use their own cookies. Lumina Hosting does not control use of these cookies and are not responsible for information collected through them.

4.) Customer Surveys

Lumina Hosting may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage Subscribers to participate in these surveys because they provide Lumina Hosting with important information that helps improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.

5.) Collection by Linked Websites

Lumina Hosting may provide links to some third party websites as a convenience. Please exercise care when visiting linked websites. The linked websites have separate and independent privacy statements, notices and terms of use which we recommend you read carefully. When you visit or make purchases through these third party sites, you may be asked to provide personal information, such as your name, address, email address, phone number, and credit/debit card information. Please note that in such cases, you are providing information to a third party and Lumina Hosting has no control over such third party's use of any information you provide and, therefore, Lumina Hosting has no responsibility or liability for the manner in which the third party that operates a linked website may collect, use, disclose, secure or otherwise treat your personal information. Except as provided herein, Lumina Hosting will not provide any of your personal information to any third parties without your consent.

2.) Use of Information

Lumina Hosting uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Lumina Hosting's services.

1.) Subscriber Contact/Account Information

The information collected from Subscribers is used to manage each Subscriber's account (such as for billing and account management purposes) and to promote other products or services that Lumina Hosting believes may be of interest to its Subscribers. Lumina Hosting may also generate non-identifying and aggregate profiles from information that Subscribers provide during registration (such as the total number of Subscribers in a given category, but not their names). As explained in more detail below, Lumina Hosting may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on Lumina Hosting's website and in connection with its services. Any such aggregated and non-identifying information that Lumina Hosting collects, and any analysis of such information that it produces, is proprietary information of Lumina Hosting.

2.) Analytics/Statistics

Lumina Hosting uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with Lumina Hosting servers, and to administer and optimize Lumina Hosting's website. Lumina Hosting also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by Lumina Hosting are proprietary property of Lumina Hosting.

3.) Responses to Email Inquiries

When Subscribers send email inquiries to Lumina Hosting, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.

4.) Customer Surveys

Lumina Hosting may use the contact information provided in customer surveys to follow up on survey answers. Lumina Hosting may also contact you to highlight the changes Lumina Hosting makes in response to your feedback.

3.) Sharing of Information

Lumina Hosting uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Lumina Hosting's services.

1.) Confidentiality

Lumina Hosting will not provide or sell to any third party your personal information and will keep all Subscriber information confidential, subject to the following:

2.) Service Providers

Upon registration for Lumina Hosting services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help Lumina Hosting provide certain services or that provide certain services on Lumina Hosting's behalf.

3.) Co-marketing Activities

Some services are offered or promoted in conjunction with a Lumina Hosting partner or sponsor. Lumina Hosting may share certain Subscriber contact information but no billing information with Lumina Hosting's partner or sponsor in order to provide the relevant services or to run the promotion. If Lumina Hosting shares Subscriber information with partners and sponsors, Lumina Hosting requires that they maintain the Subscriber information in confidence, and use the information solely for purposes of providing the services or carrying out the agreed upon promotion.

4.) Online Advertisements

Lumina Hosting does not share personally identifiable information about individual users with advertisers. Lumina Hosting may display online advertisements and share aggregated and non-identifying information about Subscribers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell Lumina Hosting the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide Lumina Hosting with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by Lumina Hosting, Lumina Hosting may then display the advertisement to the intended audience.

5.) Legal Reasons

Lumina Hosting may access, preserve and share Subscriber information with companies, organizations, governmental entities or individuals outside of Lumina Hosting if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). Lumina Hosting may access, preserve and share Subscriber information as necessary to: establish or exercise Lumina Hosting's legal rights or defend against any legal claim including threatened claims involving Lumina Hosting based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of Lumina Hosting's Terms of Service.

6.) Domain Registration

In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by Lumina Hosting or a third party service provider and is made available to the public through WHOIS searches. Lumina Hosting may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Lumina Hosting and Lumina Hosting does not control the use of WHOIS information by third parties.

4.) Your Options

1.) Social Media

Please remember that any information you may disclose or post in social media or public areas of Lumina Hosting's website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from Lumina Hosting community forums or testimonials, contact Lumina Hosting at In some cases, Lumina Hosting may not be able to remove your personal information, in which case Lumina Hosting will let you know why it is unable to do so.

2.) Unsubscribe/Opt-out

When you become a Subscriber of Lumina Hosting, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through Lumina Hosting and/or in conjunction with Lumina Hosting's partners.

To unsubscribe from Lumina Hosting newsletters and promotional mailings, please update your preferences in your Lumina Hosting client area or contact Lumina Hosting support. You may also unsubscribe through the links provided in promotional email messages sent by Lumina Hosting or on Lumina Hosting's behalf.

3.) How to Access or Modify Your Information

Lumina Hosting allows you to access, update, and correct inaccuracies in your personal information in Lumina Hosting's custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information Lumina Hosting has in its custody or control by accessing the control panel or by contacting support via email, ticket, or online chat. Lumina Hosting may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.

To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact Lumina Hosting support.

5.) Children Under 13

This website is not directed towards children and Lumina Hosting does not seek to collect any personal information from children. If Lumina Hosting becomes aware that personal information from a child under the age of 13 has been collected, Lumina Hosting will use all reasonable efforts to delete such information from its database.

6.) Data Security

Encryption. When a Subscriber orders from Lumina Hosting, personal data transmissions are encrypted and all of the Subscriber's personal information is protected. Lumina Hosting uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.

7.) Applicable to All Reseller Relationships

In addition to all of the terms and conditions set forth above, the following terms apply to Lumina Hosting Reseller relationships only.

1.) Information Related to Data Collected through Resellers

Lumina Hosting may collect information under the direction of Resellers, and Lumina Hosting has no direct relationship with the individuals whose personal data is provided, processed or obtained by Lumina Hosting's Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that Lumina Hosting remove the data, Lumina Hosting will respond to such request within thirty (30) business days.

2.) Choice

If you are a customer of one of Lumina Hosting's Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.

3.) Data Retention

Lumina Hosting retains personal data it processes on behalf of Lumina Hosting's Resellers for as long as needed to provide services under the relationship. Lumina Hosting will retain and use this personal information as necessary to comply with Lumina Hosting's legal obligations, resolve disputes, and to enforce its agreements.

8.) Revisions to this Policy

Lumina Hosting reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if Lumina Hosting plans to materially change how it plans to use previously collected personal information, Lumina Hosting will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. Lumina Hosting encourages you to periodically review this page for the latest information on its privacy practices.

9.) Contact Us Regarding This Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact: