Data Request Policy

This file was last modified: July 23, 2017

1.) Privacy Policy

Please see Lumina Hosting's Privacy Policy for further information on what type of information Lumina Hosting collects, how it is used and when it may be disclosed. Subject to Lumina Hosting's Privacy Policy, this Section describes the types of requests for data that Lumina Hosting may receive and how Lumina Hosting may respond to such requests.

2.) Types of Requests

a.) Data Requests

A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Lumina Hosting requires data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:

i.) Subpoenas

ii.) Court Orders

iii.) Search Warrants

iv.) Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States

v.) Other forms of legal process such as Civil Investigative Demands

b.) Preservation Requests

A preservation request asks Lumina Hosting to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:

i.) Identification of the account(s) at issue (as further described in Section 4 below);

ii.) Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead );

iii.) Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Lumina Hosting is being asked to retain; and

iv.) A valid return email address and phone number.

c.) Emergency Requests

An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

3.) Notice to Lumina Hosting Subscribers

Lumina Hosting's policy is to notify its Subscribers of requests for their data unless Lumina Hosting is prohibited from doing so by statute or court order.

4.) Information to Include in a Request

The following information must be included in a request for Subscriber data:

a.) First and last name of the customer and email address associated with the account; and

b.) Domain name and/or IP address associated with the account.

Lumina Hosting may not be able to respond to a request without this information.

Additionally, Lumina Hosting reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

5.) Sending a Request to Lumina Hosting

All requests should be directed to

6.) Fees

Lumina Hosting may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.

7.) Avaliable Information

Depending on the type of formal legal process provided, Lumina Hosting may be able to respond with one or more of the following types of data:

a.) Non-Content

Lumina Hosting will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:

i.) Name

ii.) Email addresses

iii.) Date and time of account creation

iv.) Billing information

v.) IP Logs

b.) Lumina Hosting will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.